Compliance at Goletz: Responsibility, Transparency and Trust
Complaints management
Integrity, fairness and responsible conduct form the foundation of Goletz GmbH’s corporate culture. As a reliable partner for plastics solutions, we attach great importance to compliance with legal requirements, internal guidelines and ethical principles. For us, compliance means more than simply meeting regulations: it is an essential part of a trusting working relationship with customers, suppliers, employees and other business partners.
To identify potential breaches at an early stage and respond appropriately, we have established a structured complaints and whistleblowing management system. Every report is carefully examined and treated confidentially by the relevant compliance department. In doing so, we ensure that all legitimate reports are investigated and that necessary measures are taken.
We actively promote a culture of open communication. Employees, customers, suppliers and other stakeholders can raise concerns, make reports or lodge complaints with our compliance department at any time. All information received is treated in strict confidence. The protection of whistleblowers is our top priority. Discrimination or retaliatory measures against individuals who provide information in good faith will not be tolerated.
Reports can be made in various ways – by email, by telephone or in writing. It is also possible to contact us anonymously if desired. In this way, we create a safe environment in which potential breaches, risks or areas for improvement can be openly addressed.
Our aim is to foster a corporate culture characterised by transparency, accountability and mutual respect. Through open dialogue and clear processes, we strengthen trust in our company and help to identify risks at an early stage, prevent damage and build sustainable business relationships. We therefore view compliance as a joint contribution to long-term success, legal certainty and responsible conduct throughout the entire value chain.
We always listen to critical questions, concerns and complaints. We ensure that all reported concerns are investigated. We endeavour to ensure that they are appropriately resolved by the responsible body. We encourage and promote open dialogue with all our stakeholders to develop a mutual understanding of relevant issues and enable meaningful consultation. All information will be treated in strict confidence. The identity of whistleblowers is protected and there is protection against retaliation.
The compliance office is responsible for receiving information and complaints about possible breaches of the Code of Conduct and is the point of contact for all questions relating to the basic rules of this Code of Conduct.
Reports can be sent to the Compliance Office by e-mail or telephone or in writing (anonymously if preferred) in a sealed envelope (please label the envelope “COMPLIANCE”) and send it by post to the Compliance Office:
E-Mail: compliance@goletz-gmbh.de
Tel: +49 2359 914063
Adress:
Goletz GmbH
COMPLIANCE-OFFICE
Am Funkenhof 2
58566 Kierspe (Germany)
